returns & exchanges

Salt by Sabrina Return Policy 

At Salt by Sabrina, we stand behind the beauty and quality of everything we sell. We hope your purchase is the beginning of a lifelong journey discovering that home organization can be empowering and beautiful. If you are not satisfied with any non-customized purchases, you can return your unopened product within fourteen (14) days of receiving the order for a refund of the purchase price, minus the return shipping cost. To help reduce the carbon footprint, we ask that you return your product in the same shipping carton in which it arrived.

Return Policy Details

We accept returns only on items purchased directly through our website: You can return your product(s) up to fourteen (14) days from the original date of shipment. All products must be unopened and unused and returned in the original packaging. There will be no refunds for any CUSTOMIZED products. 

A refund for the price of the merchandise, minus the return shipping cost, will be automatically applied to your credit or debit card within 21 business days after receiving the returned product. Original shipping/handling costs are non-refundable.

No refunds will be given on merchandise returned after fourteen (14) days of the date of shipment receipt.

Please use the form below to set up your return or contact us at We will send you a return shipping label. This return policy applies only to products purchased directly from the Salt by Sabrina website. If you made your purchase through an authorized Salt by Sabrina affiliate or wholesaler, please contact them directly for information regarding their return policy.

Salt by Sabrina Warranty Policy

Salt by Sabrina works tirelessly to ensure that each product you purchase is made with the utmost attention to detail from the hand-woven baskets to the beautiful packaging you open when receiving our products. If one of our products is damaged in any way, we will make every effort to address the issue.

Please email us at and attach a photo of the damage concern along with your order number.

Non-Custom Products

Our 60-day warranty covers the following:

Manufacturing defects – parts coming unglued, chips or cracks in the acrylic, baskets fraying or becoming unwoven, etc.

Custom Products

Our 72-hour warranty covers the following:

Manufacturing defects – parts coming unglued, chips or cracks in the acrylic, etc.
If you have received any custom items with damage, you must notify the company within 72 hours of receiving your product to report any damages. Be prepared to provide clear pictures and detailed descriptions of the damage. 

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