Salt by Sabrina Return Policy
At Salt by Sabrina, we stand behind the beauty and quality of everything we sell. We hope your purchase is the beginning of a lifelong journey, discovering the empowering nature and beauty of home organization. To help reduce the carbon footprint, we ask that you return your product in the same shipping carton in which it arrived.
Return Policy Details
We accept returns only on items purchased directly through our website: www.saltbysabrina.com. You can return your product(s) up to fourteen (14) days from the original date of shipment. All products must be unopened, unused and returned in the original packaging. There are no returns for customized products.
A refund for the price of the merchandise, minus the return shipping cost and a restocking fee, will be automatically applied to your method of purchase within 21 business days after receiving the returned product. Original shipping/handling costs are non-refundable.
Please use the form below to set up your return or contact us at hello@saltbysabrina.com. We will provide you with a return shipping label. If you made your purchase through an authorized Salt by Sabrina affiliate or wholesaler, please contact them directly for information regarding their return policy.
Salt by Sabrina Warranty Policy
Salt by Sabrina works tirelessly to ensure that each product is made with the utmost attention to detail, from our hand-crafted custom organizers to the beautiful packaging you open. If any of our products arrive damaged in any way, our team will address the problem right away.
Please email us at hello@saltbysabrina.com and attach a photo of the damage along with your order number.
Non-Custom Products
All in-stock items are covered by a 90-day manufacturing warranty against defects. If you experience any issues, our team will be happy to help make it right.
Acrylic Products
Our manufacturing warranty ensures that your acrylic product arrives in pristine condition. Our premium acrylic is chemical free, antimicrobial, and designed to last. Occasionally, shipping pressure or mishandling can cause dividers to separate. In those rare cases, we offer a simple repair process and provide a discount for the inconvenience. Any acrylic product that arrives cracked, warped, or otherwise damaged may qualify for a full replacement. If you receive any damaged acrylic products, please notify us as soon as possible. Provide clear pictures and a description of the damage, and our team will work to get an expedited resolution.
Product Sizing
Each organizer is laser cut, hand assembled, and polished, which means slight variations in sizing may occur. Final products have a tolerance of +/- 1.5mm. For best results, we recommend rounding down your measurements to ensure a proper fit.